Import orders are taking around 50 days to arrive currently
Covid-19 Delays: Please note the logistics network in New Zealand and around the world is under a massive strain at the moment. Due to this shipment times have become very unpredictable even for premium services. Please check your shipment email to check how long your order has been in transit.
We are experiencing high email volumes so please only submit an enquiry if your order has been in transit longer than 4 weeks. We are happy to help in this case.
Christchurch Box Lobby
NOTE: Please send returns as tracked postage and NOT in a stamped envelope. NZ Post does not accept that type of mail in the Parcel Pod service.